Fixed prices work well for many online stores, but not for every sale. Wholesale buyers want volume pricing, businesses need formal quotes for approval, and some products depend on custom sizes, materials or services.
In these cases, a standard WooCommerce checkout can lose the sale. A WooCommerce request a quote feature lets customers ask for a price instead of buying immediately — and gives you the chance to make an offer that fits their needs.
Quick answer
A request a quote feature replaces or complements the Add to cart button with a “Request a quote” button. Customers add products to a quote list, enter their details and submit the request. The store owner reviews it, sends a price, and the customer can accept and pay. It is ideal for B2B, wholesale, bulk orders and custom products.
1. When should a WooCommerce store use quotes?
Quotes make sense when the final price depends on the customer or the order. Common examples include:
- Wholesale and bulk orders where price per unit drops with volume
- B2B buyers who need a formal quote for internal approval
- Custom or configurable products such as printing, furniture or signage
- Services and installation that depend on location or scope
- High-value items where buyers expect to negotiate
- Products with variable shipping such as large or heavy goods
If most of your customers buy small quantities at standard prices, keep normal checkout and offer quotes only for specific products or quantities.
2. Quote-only vs hybrid stores
There are two common setups:
- Quote-only: prices are hidden and every product uses Request a quote. This suits pure B2B catalogs.
- Hybrid: customers can buy at the listed price or request a quote for larger quantities. This suits stores that serve both consumers and businesses.
A hybrid setup usually performs best, because it never blocks customers who are ready to buy now.
3. What to ask in a quote form
A quote form must collect enough information to price the order — but no more. Long forms reduce submissions.
Ask for:
- Name, email and company name
- Phone number (optional)
- Products and quantities, added from the catalog
- A message field for specifications or deadlines
- Delivery country or postal code if shipping affects price
Avoid asking for budget, job title or long questionnaires at this stage. You can collect more details when you reply.
4. How to handle quote requests
Speed wins quotes. Buyers often contact several suppliers at once, and the first clear answer has an advantage.
- Send an automatic confirmation email as soon as the request arrives.
- Reply with a price within one business day when possible.
- Explain what is included: unit price, shipping, taxes and delivery time.
- Make accepting easy, ideally with a link that turns the quote into an order.
- Follow up once if you don’t hear back — politely, not repeatedly.
5. Design tips for the quote button
- Use clear labels such as “Request a quote” or “Get bulk pricing”.
- Keep the button style consistent with your Add to cart button.
- Show a quote list icon in the header, like a cart, so buyers can review items.
- Tell buyers what happens next: “We reply within one business day.”
- On mobile, make sure the form is short and the button is easy to tap.
Request a quote checklist
- Quote button enabled on the right products or quantities
- Short form with only essential fields
- Automatic confirmation email to the customer
- Admin notification for new requests
- Clear response time on the page
- Easy way to turn an accepted quote into an order
Win more bulk and B2B orders
Siteryn Request a Quote for WooCommerce lets shoppers request custom pricing on products, so you can negotiate wholesale, bulk and custom orders with ease.
Frequently Asked Questions
Does WooCommerce support request a quote by default?
No. WooCommerce sells products at fixed prices. A request a quote plugin adds the quote button, quote list, form and request management.
Can I hide prices and use quotes only?
Yes. Many B2B stores hide prices and use quotes for every product. Make sure customers can still browse product details, images and specifications.
Can customers request quotes for several products at once?
With a good quote plugin, yes. Customers add products to a quote list, just like a cart, and submit one request for all of them.
Is a quote system useful for small stores?
Yes, if you get bulk or custom requests. Even a few quotes per month can bring larger orders than standard checkout sales.
Final Thoughts
A WooCommerce request a quote feature opens your store to buyers who would never complete a fixed-price checkout: wholesalers, businesses and customers with custom needs.
Keep the form short, reply quickly and make it easy to accept your offer. Done well, quotes turn complex enquiries into some of your most valuable orders.
